http://www.rainbowmilk.com/en/privacy-policy

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en Fallback locale

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Locale Domain Times used Message ID Message Preview
en_GB messages 1 Home Home
en_GB messages 1 Privacy policy Privacy Policy
en_GB messages 1 FrieslandCampinaPrivacyStatements FrieslandCampina Privacy Statement
en_GB messages 1 P1 Every day Royal FrieslandCampina provides millions of consumers all over the world with dairy products containing valuable nutrients. At FrieslandCampina, we feel responsible to protect the personal data of our consumers and business partners and to safeguard your privacy. We believe in the importance of keeping our services transparent, personal and reliable. We invite you to familiarize yourself with this Privacy statement, which we developed to inform you about the way we collect, use and protect your information.
en_GB messages 1 AboutThisPrivacyStatement About This Privacy Statement
en_GB messages 1 AboutThisPrivacyStatementP1 This Privacy statement describes the collection and use of your personal information by FrieslandCampina Middle East. This Privacy statement does not apply to the use of your personal information by websites that are not operated by FrieslandCampina, even though links to these websites may be included on ours.
en_GB messages 1 AboutThisPrivacyStatementP2 This Privacy statement may change when prompted by new developments. FrieslandCampina advises you to read this Privacy statement regularly, in order to stay up to date on any changes. In case of major changes, we endeavour to inform you pro-actively.
en_GB messages 1 AboutThisPrivacyStatementP3 This Privacy statement was last updated on
en_GB messages 1 AboutThisPrivacyStatementP3Strong 19 May 2018.
en_GB messages 1 ATAGLANCE-HowWeUseYourInformation AT A GLANCE - How We Use Your Information
en_GB messages 1 ATAGLANCEHowWeUseYourInformationP1 Click on the following topics to find out how we are using your personal information. Also take a moment to read the MORE INFORMATION section below to find out about:
en_GB messages 1 ATAGLANCEHowWeUseYourInformationULLI1 Sharing and receiving your information with others
en_GB messages 1 ATAGLANCEHowWeUseYourInformationULLI2 Storing your information
en_GB messages 1 ATAGLANCEHowWeUseYourInformationULLI3 Using your information to improve our products and services
en_GB messages 1 ATAGLANCEHowWeUseYourInformationULLI4 Using your information to build profiles
en_GB messages 1 ATAGLANCEHowWeUseYourInformationULLI5 Using personal information of children
en_GB messages 1 ATAGLANCEHowWeUseYourInformationULLI6 Your privacy rights
en_GB messages 1 ContactingCustomerService Contacting Customer Service
en_GB messages 1 ContactingCustomerServiceP1 If you contact our customer service by telephone, email, social media or by completing an online form, we register your query in our customer service database. We also register your name, address, telephone number, email address and all other personal data provided by you.
en_GB messages 1 ContactingCustomerServiceP2 We only use the data to respond to you, handling your complaints and, after removing all items that relate to you, for improving our products and services.
en_GB messages 1 ContactingCustomerServiceP3 Your personal information will be stored for no more than two years.
en_GB messages 1 SubscribingtoaNewsletter Subscribing to a Newsletter
en_GB messages 1 SubscribingtoaNewsletterP1 If you subscribe to our newsletters or leave your phone number for this purpose, your name, email address and phone number will be used to inform you about FrieslandCampina products, and related promotions and events. You may choose to give us more details, such as your age, gender or profession. We also store your interaction with our newsletters, for instance whether you opened the email or clicked on items in the newsletter. We use this information to get to know you better and to personalise our newsletters, for example by:
en_GB messages 1 SubscribingtoaNewsletterULLI1 Showing events that are organized in your region
en_GB messages 1 SubscribingtoaNewsletterULLI2 Highlighting products or offers based on your age, gender or consumption behaviour
en_GB messages 1 SubscribingtoaNewsletterULLI3 Sending a special offer on your birthday
en_GB messages 1 SubscribingtoaNewsletterP2 We also use the information to display advertisements of our products that may be interesting to you on third-party websites, like Facebook and Google.
en_GB messages 1 SubscribingtoaNewsletterP3 In case you also interact with us via contests and events, join our loyalty programmes or order online, we add this information to your newsletter profile.
en_GB messages 1 SubscribingtoaNewsletterP4 We keep you on our mailing lists until you choose to unsubscribe by clicking on the unsubscribe link in each newsletter. You can also send an email to care@rainbowmilk.com. If you want to keep receiving newsletters but do not agree to us sharing your information for displaying advertisements, send us an email too.
en_GB messages 1 ParticipatinginContests,EventsandLoyaltyProgrammes Participating in Contests, Events and Loyalty Programmes
en_GB messages 1 ParticipatinginContestsEventsandLoyaltyProgrammesP1 You can take part in our contests and events. Examples are our prize contests, cashback actions, (free) samples, sweepstakes, loyalty programs and organised excursions to farms.
en_GB messages 1 ParticipatinginContestsEventsandLoyaltyProgrammesP2 We collect your personal data, such as your name, address, email address and age. Your information is used to confirm your registration, to verify eligibility and to execute the event. If you subscribe to a newsletter when taking part in an event, we link the information to your (newsletter) profile.
en_GB messages 1 ParticipatinginContestsEventsandLoyaltyProgrammesP3 In addition this Privacy statement, campaigns or promotions may be governed by additional privacy terms. Please take a moment to familiarize yourself with such terms before participating in any such campaigns or promotions.
en_GB messages 1 ParticipatinginContestsEventsandLoyaltyProgrammesP4 Your information will be stored as long as the contest or event is running, and a bit longer to be able to analyse data and measure effectiveness. This will never exceed two years after the event is closed, though.
en_GB messages 1 VisitingOurWebsites&UsingOurApps Visiting Our Websites & Using Our Apps
en_GB messages 1 VisitingOurWebsitesUsingOurAppsP1 When you are using our websites or apps, we collect technical information about your device and your interaction with our websites and apps.
en_GB messages 1 VisitingOurWebsitesUsingOurAppsP2 We collect information such as:
en_GB messages 1 VisitingOurWebsitesUsingOurAppsULLI1 The IP address of your device
en_GB messages 1 VisitingOurWebsitesUsingOurAppsULLI2 Information on the operating system and browser of your device
en_GB messages 1 VisitingOurWebsitesUsingOurAppsULLI3 Your interaction with our websites, apps and online advertisements
en_GB messages 1 VisitingOurWebsitesUsingOurAppsP3 If the website you visit or the app you use enables login, we also connect the information to your personal account (like your web shop or loyalty programme account), to optimise your browsing experience and provide you relevant information across all channels. Find out more about how we’re using your information to build profiles in section 3.4 below.
en_GB messages 1 Cookies Cookies
en_GB messages 1 CookiesOLLI1 We use cookies to collect the information. Cookies are small data files that are created on the device you use to visit our website. Cookies avoid you from repeatedly providing your data, specifying your choices or putting products in your shopping basket. They allow us to show you advertisements of our products on third-party websites. So, your information also becomes available to the other parties involved in publishing our advertisements. We will always seek your consent, before using these type of cookies.
en_GB messages 1 CookiesOLLI2 Cookies used for advertising are stored on your device for a maximum of twelve months following your last visit. You can always disable cookies yourself or delete them from your device. If you choose to delete cookies, our website may not operate as optimally as before, and some services may no longer be available to you.
en_GB messages 1 GeolocationGPS Geolocation / GPS
en_GB messages 1 GeolocationGPSOLLI1 We also use your geolocation in some of our apps, but only when you have enabled this. We use your device’s GPS signal to push certain content to your device, such as a movie, loyalty points or website links when you’re near a specific location or in a geographic location.
en_GB messages 1 GeolocationGPSOLLI2 We do not store your historical locations. We only use your last known location. We store your visits to geographic areas which were marked for specific campaigns or events. This information is deleted when the campaign or event is finished. You can switch off sharing location/GPS data in your (mobile) device settings at any time.
en_GB messages 1 TakingPartinPanelsTastingsSurveys Taking Part in Panels, Tastings & Surveys
en_GB messages 1 TakingPartinPanelsTastingsSurveysP1 If you choose to take part in one of our consumer panels, tastings or surveys, we use your input to improve our products and services. We value your opinion, as it enables us to bring high-quality dairy products to our consumers.
en_GB messages 1 TakingPartinPanelsTastingsSurveysP2 If you occasionally take part in a panel, tasting event or survey on the street or at one of our business partners, FrieslandCampina normally does not collect and use identifying information like your name, address or contact details. We may ask for, or use, information like age and gender to be able to analyse your input and successfully market our products.
en_GB messages 1 TakingPartinPanelsTastingsSurveysP3 If you take part in an online survey to give your opinion about our products, such as when clicking on a link to a survey in one of our newsletters, we will use your identifying information by:
en_GB messages 1 TakingPartinPanelsTastingsSurveysULLI1 Linking surveys to your (loyalty) account to automatically capture gender, age and region
en_GB messages 1 TakingPartinPanelsTastingsSurveysULLI2 Connecting your opinion to your consumption behaviour, which is stored in your profile
en_GB messages 1 TakingPartinPanelsTastingsSurveysP4 This enables us to obtain more valuable input from you and to better understand your preferences. Apart from improving our products, we also add this information to your profile. Find out more about how we build profiles in the MORE INFORMATION section below.
en_GB messages 1 InteractionViaSocialMedia Interaction Via Social Media
en_GB messages 1 Onoursocialmediapages On our social media pages
en_GB messages 1 InteractionViaSocialMediaULLI1 When you communicate with us via social media (Twitter, YouTube, Instagram, Facebook and so on), we will receive some of your information. You can communicate on our social media pages by:
en_GB messages 1 OnoursocialmediapagesULLI1 Placing a comment or sending a message
en_GB messages 1 OnoursocialmediapagesULLI2 Uploading media
en_GB messages 1 OnoursocialmediapagesULLI3 Becoming a follower (by clicking on a "like" button or subscribing to a YouTube channel, for instance)
en_GB messages 1 OnoursocialmediapagesULLI4 Participating in our contests and campaigns on social media (Facebook lead forms, for example)
en_GB messages 1 InteractionViaSocialMediaULLI2 We will receive information such as your (user) name, your profile photo, the place where you live, your email address and your gender. You can check your social media account settings and the social media privacy statements to find out more.
en_GB messages 1 InteractionViaSocialMediaULLI3 We use your information to respond to your comments and messages, to analyse and measure our consumer population and to enable you to participate in our contests and events.
en_GB messages 1 Onyoursocialmediapages On your social media pages
en_GB messages 1 OnyoursocialmediapagesOLLI1 We also use social media to display advertisements. This is either based on the information the social media platform has collected from you or the information FrieslandCampina has collected from you, such as when you subscribe to our newsletters (see 2.2 above).
en_GB messages 1 OnyoursocialmediapagesOLLIULLI1 In case the social media platform has collected the information, FrieslandCampina does not get access to that information. As a result, we have no say in how the platform stores and uses the information. We recommend reading the conditions and privacy statements of your social media provider. They also often provide you with account settings or some other means to change your privacy settings.
en_GB messages 1 OnyoursocialmediapagesOLLIULLI2 In case we share your personal information, like your email address or phone number, the social media platform uses your information to include or exclude you from seeing a particular advertisement. Your information will be encrypted (hashed) when transferred to the social media platform. If you don’t have a profile on a particular platform, that platform won’t be able to decrypt the information and find out who you are.
en_GB messages 1 OnyoursocialmediapagesOLLI2 We may also proactively contact you on social media if you’re connected to us or if you post a photo or video linked to FrieslandCampina or our products.
en_GB messages 1 OnyoursocialmediapagesOLLI3 You can opt out at any time from sharing your information with social media platforms for advertising by sending an email to care@rainbowmilk.com.
en_GB messages 1 MOREINFORMATIONHowWeUseYourInformation MORE INFORMATION – How We Use Your Information
en_GB messages 1 SharingReceivingYourInformationWithOthers Sharing & Receiving Your Information With Others
en_GB messages 1 Whichotherpartieshaveaccesstoyourinformation? Which other parties have access to your information?
en_GB messages 1 WhichotherpartieshaveaccesstoyourinformationP1 FrieslandCampina does not sell your information to others, but we make personal information available to partners that work with us to provide products and services, or that help us market to customers. Whether your information is provided to these partners depends on the nature of your interaction with us:
en_GB messages 1 WhichotherpartieshaveaccesstoyourinformationULLI1 Email marketing partners, to send you our newsletters, call or text you
en_GB messages 1 WhichotherpartieshaveaccesstoyourinformationULLI2 Order fulfilment partners, to ship products to you
en_GB messages 1 WhichotherpartieshaveaccesstoyourinformationULLI3 Payment providers, to administer your (ordering products) and our (cashback) payments
en_GB messages 1 WhichotherpartieshaveaccesstoyourinformationULLI4 Media agencies, to manage our website and apps and to display advertisements on the internet
en_GB messages 1 WhichotherpartieshaveaccesstoyourinformationULLI5 Marketing agencies, to assist us in organising contests, promotions, loyalty programme and other events
en_GB messages 1 WhichotherpartieshaveaccesstoyourinformationULLI6 Companies that assist us in analysing customer data and building profiles
en_GB messages 1 WhichotherpartieshaveaccesstoyourinformationULLI7 Social media platforms, to show you our advertisements
en_GB messages 1 WhichotherpartieshaveaccesstoyourinformationP2 Our partners only use your information under our instructions. We take measures to ensure that your information is used only for the purposes described in this Privacy statement.
en_GB messages 1 WhichotherpartieshaveaccesstoyourinformationP3 Where necessary, we also share your information with FrieslandCampina group        companies.
en_GB messages 1 WhichotherpartieshaveaccesstoyourinformationP4 Personal data will only be provided to supervisory bodies, fiscal authorities and/or investigating authorities if FrieslandCampina is obliged to do so by law.
en_GB messages 1 Fromwhichotherpartiesdowereceiveyourinformation From which other parties do we receive your information?
en_GB messages 1 FromwhichotherpartiesdowereceiveyourinformationP1 FrieslandCampina does not collect your personal information from others without you knowing about it first. If we receive information from others, we always ensure that we have your consent for receiving and using the information.
en_GB messages 1 StoringYourInformation Storing Your Information
en_GB messages 1 StoringYourInformationP1 We use various systems and databases to store your personal information. Some are managed by FrieslandCampina and others by our partners (see 3.1 above). Because we fully understand the importance of keeping your information secure, we have taken various technical and organisational measures to protect your information against loss or improper use. Our systems and applications are protected according to the applicable standards for information protection.
en_GB messages 1 UsingYourInformationtoImproveOurProductsandServices Using Your Information to Improve Our Products and Services
en_GB messages 1 UsingYourInformationtoImproveOurProductsandServicesP1 FrieslandCampina uses the information you provide to us to measure, analyse and improve our:
en_GB messages 1 UsingYourInformationtoImproveOurProductsandServicesULLI1 Products, based on your feedback
en_GB messages 1 UsingYourInformationtoImproveOurProductsandServicesULLI2 Websites and apps, based on your use
en_GB messages 1 UsingYourInformationtoImproveOurProductsandServicesULLI3 Newsletters, based on your interaction
en_GB messages 1 UsingYourInformationtoImproveOurProductsandServicesULLI4 Contests and events, based on your participation
en_GB messages 1 UsingYourInformationtoImproveOurProductsandServicesULLI5 Advertising, based on your interaction with them
en_GB messages 1 UsingYourInformationtoImproveOurProductsandServicesP2 Your information will be anonymised before it is used. We’re not interested in your particular situation but rather in trends and aggregated data.
en_GB messages 1 UsingYourInformationtoBuildProfiles Using Your Information to Build Profiles
en_GB messages 1 UsingYourInformationtoBuildProfilesP1 If you subscribe to our newsletters, create an account on our website, use our apps or take part in our contests and events, we create a profile for you. This enables us to get to know you and do more effective marketing and communication. It allows you to receive communications according to your interests and preferences.
en_GB messages 1 UsingYourInformationtoBuildProfilesP2 This is how we build profiles:
en_GB messages 1 UsingYourInformationtoBuildProfilesULLI1 We link your surfing behaviour on our websites and apps to your profile
en_GB messages 1 UsingYourInformationtoBuildProfilesULLI2 We link your purchases in our web shops to your profile
en_GB messages 1 UsingYourInformationtoBuildProfilesULLI3 We connect data concerning your participation in contests, events, loyalty programmes and online surveys to your profile
en_GB messages 1 UsingYourInformationtoBuildProfilesULLI4 We mark your (possible) interests in your profile, based on the information above and demographic information, data resulting from market research and your interactions with us
en_GB messages 1 UsingYourInformationtoBuildProfilesP3 If you would prefer us not to make profiles, or you’d like to correct or update your interests and preferences, feel free to send an email to care@rainbowmilk.com.
en_GB messages 1 PersonalDataofChildren Personal Data of Children
en_GB messages 1 PersonalDataofChildrenP1 We understand the importance of safeguarding the privacy of children. We do not knowingly collect personal data of children without the consent of their parents or legal guardians. We ask children who are under the age of 16 and who are using our websites or apps in a way that requires them to submit personal data, to ask their parent or guardian to consent to submitting that data.
en_GB messages 1 PersonalDataofChildrenP2 We may set age limits to participate in sweepstakes or other promotions. This restriction will then be mentioned in the terms and conditions of these activities. We may ask for certain personal data, like date of birth, to carry out age verification checks and enforce any such age restrictions.
en_GB messages 1 YourPrivacyRights Your Privacy Rights
en_GB messages 1 Requestsforaccesscorrectionandremovalofyourdata Requests for access, correction and removal of your data
en_GB messages 1 RequestsforaccesscorrectionandremovalofyourdataP1 If you want to know what information we store about you, just ask and we will send you an overview of your personal information. No costs will be charged. If the information turns out to be inaccurate—or in case it appears to be stored in violation of data protection laws—we will correct or delete it. If you have an account on our websites or apps, you can also update your information yourself.
en_GB messages 1 Requeststostopusingyourdata Requests to stop using your data
en_GB messages 1 RequeststostopusingyourdataP1 You can also ask us to not use your information anymore or to stop using it in a particular way, like for building profiles or sharing it with social media platforms (see 3.4 above). If you have given consent for the use of your information, you can withdraw that consent.
en_GB messages 1 Questionsandcomplaints Questions and complaints
en_GB messages 1 QuestionsandcomplaintsOLLI1 If you have a question about this Privacy statement, please send an email to care@rainbowmilk.com.
en_GB messages 1 QuestionsandcomplaintsOLLI2 If you have a complaint about the way we use your information or how we respond to your requests and questions related to privacy, you can also send a complaint to your national Data Protection Authority.
en_GB messages 1 Howwerespondtoyourrequest How we respond to your request
en_GB messages 1 HowwerespondtoyourrequestP1 We may decline requests if we cannot verify your identity, your request is unreasonable or unspecific or in case your request jeopardizes the privacy of others. We will reply to you anyhow within 30 days.
en_GB messages 1 Contact Us Contact Us
en_GB messages 1 ContactUsP1 For questions or concerns regarding our Privacy Policy, please contact us at:
en_GB messages 1 recipes-link recipes
en_GB messages 1 Recipes Recipes
en_GB messages 1 products-link products
en_GB messages 1 Products Products
en_GB messages 1 about-us-link about-us
en_GB messages 1 AboutUs About Us
en_GB messages 1 Tips & Facts Tips & Facts
en_GB messages 1 WantTailoredrecipes,tips/tricksandproductsnews? Want Tailored recipes, tips/ tricks and products news?
en_GB messages 1 Yes,I'amin Yes, I'am in
en_GB messages 2 FollowUs Follow Us
en_GB messages 3 Close Close
en_GB messages 1 Buyourproductsfromthebelowstores Buy our products from the below stores
en_GB messages 1 Linksarenotavailable Links are not available
en_GB messages 1 ShareRainbowRecipewithyourFriends Share Rainbow Recipe with your Friends
en_GB messages 1 NEWSLETTERSUBSCTRIPTIONFORM NEWSLETTER SUBSCTRIPTION FORM
en_GB messages 1 First Name First Name
en_GB messages 1 Last Name Last Name
en_GB messages 1 Emailaddress Email address
en_GB messages 1 SUBSCRIBENOW SUBSCRIBE NOW

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